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PRIVACY POLICY

UPDATED 18th May 2018

Hand Picked Burgundy is committed to protecting the privacy of all our customer and visitors to our website at www.hpb-wines.com. Please read the following privacy policy to understand how we collect, store and use your personal information. By registering on this website, subscribing to our mailing list, placing an order with us, or selling your wine to us, then you are deemed to consent to the collection, use and transfer of your information under the terms of this policy.

INFORMATION THAT WE COLLECT FROM YOU

When you register on our website or subscribe to our mailing list you may be asked to provide certain information about yourself including your name and contact details. When placing an order you may also be asked to provide credit or debit card information. If we are selling wine on your behalf we will also keep a record of your bank details in order to make payments to you.

Any card information provided will be used to process payment for the relevant order and then deleted or destroyed immediately. For your security, we never hold your card details, either in physical or electronic form, once the payment has been processed.

We may also collect information about products that you have ordered, your usage of our website, and information provided by you in any messages you post to the website and e-mails or letters you send to us.

In addition, in some cases we may check publicly available information (e.g. the edited electoral register or Companies House records) in order to verify your identity and legal age for the sale of alcohol. The results of such checks will be held with your personal data records.

Your personal data records are held in a password protected database, and can only be accessed by authorised personnel in compliance with our Data Policy.

Finally, to maintain customer service standards and to assist staff training, we may record and monitor incoming calls.

USE OF YOUR INFORMATION

Your information will enable us to provide you with access to all parts of our website and to supply the goods or services you have requested. It will also enable us to bill you or pay you and to contact you where necessary concerning your orders.

We will also use and analyse the information we collect so that we can administer, support, improve and develop our business. In particular, we may use your information to contact you for your views on our services and to notify you occasionally about important changes or developments to the website or our services.

In addition, but only where you have explicitly consented, we use your information to let you know by email about other products and services which we offer which may be of interest to you. If you change your mind about being contacted in the future, please use the “unsubscribe” link which is included in each marketing email that we send. You can also opt out from marketing emails by emailing us at admin@hpb-wines.com or by writing to The Data Protection Officer, Hand Picked Burgundy, 143 High Street, Northallerton DL7 8PE.

DISCLOSURE OF YOUR INFORMATION

The information you provide to us may be provided to third parties in order to process, fulfil and deliver orders and to process payments on our behalf. Please note that some of our partners may be located outside the European Economic Area.

We may also pass aggregate information on the usage of our website to third parties but this will not include information that can be used to identify you.

Finally, if our business enters into a joint venture with or is sold to or merged with another business entity, your information may be disclosed to our new business partners or owners.

Countries outside the European Economic Area do not always have strong data protection laws. However, we will always take steps to ensure that your information is used by third parties in accordance with this policy.

Unless required to do so by law, we will not otherwise share, sell or distribute any of the information you provide to us without your consent.

COOKIES

Cookies are small amounts of information which we may store on your computer. Unless you have indicated your objection when disclosing your details to us, our system will issue cookies to your computer when you log on to the site. Cookies make it easier for you to log on to and use the site during future visits. They also allow us to monitor website traffic and to personalise the content of the site for you.

You may set up your computer to reject cookies by following the relevant instructions which can be found at www.aboutcookies.org. In that case, you may not be able to use certain features on our site. If you do not wish to receive cookies in the future, please let us know by emailing admin@hpb-wines.com

We use cookies on our website for two reasons : - Traffic logging, to enable us to identify which pages are being used and to help us to improve our website - To improve customer usability, by remembering for you searches you have made, and any personal details entered in the checkout process (only details entered prior to the payment step). Cookies will ONLY be used to save your personal details if you actively tick the checkbox “Please tick if you would like us to use cookies to remember your name and address for future orders.” during the checkout process.

SECURITY AND DATA RETENTION

We employ security measures to protect your information from access by unauthorised persons and against unlawful processing, accidental loss, destruction and damage. We will retain your information for a reasonable period or as long as the law requires.

ACCESSING AND UPDATING

You are entitled to see the information held about you and you may ask us to make any necessary changes to ensure that it is accurate and kept up to date. You can also request that we delete all information held on you.

Any such requests should be sent by email to admin@hpb-wines.com or by letter to The Data Protection Officer, Hand Picked Burgundy, 143 High Street, Northallerton DL7 8PE.

CHANGES TO OUR PRIVACY POLICY

Any changes to our privacy policy in the future will be posted to the website and, where appropriate, through e-mail notification.

CONTACT

All comments, queries and requests relating to our use of your information are welcomed and should be addressed by email to admin@hpb-wines.com or by letter to The Data Protection Officer, Hand Picked Burgundy, 143 High Street, Northallerton DL7 8PE.

 
 
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