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COVID-19 Pandemic

DELIVERIES UPDATE at 29th May


As at today, we are still able to process and deliver duty paid orders to private addresses within the UK.

Duty paid orders to third party warehouses are NOT being made due to the difficulties of managing booking in arrangements whilst courier service levels are under stress.

In bond transfers to bonded warehouses are still being made, but may take longer than usual to complete.

The situation is most acute in LONDON, where currently only ca 70% of orders are being delivered next day. Please be patient !

STORAGE OF PAID ORDERS - we would be happy to provide free storage of paid orders for up to 6 months if you wish to delay delivery. All such orders would be packed and marked with your name, and kept in our air conditioned storage in Northallerton.


HPB :

Currently our office is closed, and staff are working from home. email and phone calls are being forwarded, and someone should be available to answer phone calls between 8am and 6pm.

We ask you only to phone for urgent issues, otherwise please email

sales@hpb-wines.com


WAREHOUSE :

Our bonded warehouse is unfortunately struggling with both a large volume of orders and a reduced number of staff. This is impacting delivery time on all "in bond" and some other products. We will confirm timing for all orders received, but if time is of the essence for your order we would be happy to provide advice by email or over the phone.

Please also note that photos/condition reports are being given a very low priority, and can take 10-15 days to complete.


DELIVERY SERVICES :

Our courier partners are continuing to operate, but are experiencing very high loading  combined with some staff absences. They also have to prioritise essential shipments such as food and medication.

This means that
  • timed deliveries (eg before noon) cannot be undertaken
  • undelivered items will not be stored and re-delivered, simply returned to us
  • in some cases deliveries may not be made 'next day'

Therefore you need to ensure that you or another adult will be in to receive the delivery, or provide a 'safe place' for the parcel to be left.

If you are in any doubt about how to proceed, or if you have any questions please email us at

sales@hpb-wines.com


 

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2009 Burguet Gevrey-Chambertin
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