DELIVERIES UPDATE at 2nd April
As at today, we are still able to process and deliver duty paid orders within the UK.
HOWEVER, service levels are not as usual - please read on for more details.
The situation is most acute in LONDON, where currently only ca 50% of orders are being delivered next day. Please be patient !
STORAGE OF PAID ORDERS - we would be happy to provide free storage of paid orders for up to 6 months if you wish to delay delivery. All such orders would be packed and marked with your name, and kept in our air conditioned storage in Northallerton.
Currently our office is closed, and staff are working from home. email and phone calls are being forwarded, and someone should be available to answer phone calls between 8am and 6pm.
We ask you only to phone for urgent issues, otherwise please email
Our bonded warehouse is unfortunately struggling with both a large volume of orders and a reduced number of staff. This is impacting delivery time on all "in bond" and some other products. We will confirm timing for all orders received, but if time is of the essence for your order we would be happy to provide advice by email or over the phone.
DELIVERY SERVICES :Our courier partner, APC, is continuing to operate, but is experiencing very high loading combined with some staff absences. They also have to prioritise essential shipments such as food and medication.
This means that
- timed deliveries (eg before noon) cannot be undertaken
- undelivered items will not be stored and re-delivered, simply returned to us
- in some cases deliveries may not be made 'next day'
Therefore you need to ensure that you or another adult will be in to receive the delivery, or provide a 'safe place' for the parcel to be left.
If you are in any doubt about how to proceed, or if you have any questions please email us at