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F.A.Q

Do your prices include VAT ? TOP

All prices shown on this website include UK duty and VAT except for products offered "in bond".

On items where the description includes "in bond" then at the point of order there will be two options, to buy either "in bond" or "UK VAT & duty paid". Please note that in bond prices only apply for transfers to bonded warehouses in the UK, or for export outside the EC. For all other delivery points then UK VAT and duty must be paid, and you should select this option.

Whilst VAT is included in all other prices, in some cases the VAT is not reclaimable as these goods are sold under a marginal VAT scheme. Trade and export customers are welcome to contact us for further clarification.


What are the payment options ? TOP

For UK orders, payment can be made by bank transfer or by card - UK issued Visa, Mastercard, Solo/Switch and Visa Debit cards are accepted. Please be assured that our website offers a fully secure card transaction capability, and that your card details are not retained on our server after completion of the transaction. We do recommend payment on the website as the fastest and easiest method.

All orders from customers outside the UK and/or for delivery outside the UK must be paid in advance by wire/bank transfer. You may place an order online, but please use the "payment by cheque" option, as below.

If you prefer not to pay online, then please enter your order as normal and click on "Checkout". After entering your address details please select the "Bank Transfer" option, click on "Order Now". We will contact you to arrange payment by one of the following methods :
- Direct bank transfer. We will provide our account details to you, agree how the transfer should be identified, and then ship on receipt of the funds into our account.
- By credit or debit card over the phone (UK issued cards only). If you provide us with your card details by phone we will carry out a "customer not present" terminal transaction, and will not retain your card details.



What do you charge for DELIVERY ? TOP

UK DUTY PAID DELIVERIES


Standard deliveries are between 8am and 5pm, 2 to 3 working days after the day on which we receive your order. During exceptionally busy periods, such as the run-up to Christmas, delivery hours are extended up to 7pm.

As well as delivering ourselves, we use DHL and Royal Mail, the choice depending on order size and region of the country. In most areas of the country deliveries are made by DHL, and if you provide a mobile phone number during checkout then you will receive a text confirming the time of delivery on the morning of delivery.

The charge for standard delivery to a mainland U.K. address (excluding Scottish Highlands) is 12.50 + VAT - i.e. 15.00 including VAT. The charge is the same for any order size.


IN BOND WINES

Most of our wines are held in bond at Vinotheque, near Derby; a few are at other warehouses. Collections, or transfers to another account at Vinotheque are free of charge.

Transfers to other LCB warehouses cost 10.00 + VAT (12.00).
Transfers to all other bonded warehouses will be charged at cost, which is usually 12.50 + VAT (15.00), and this amount will be added to any online order for wines in bond.
Over the next months we will be adding the location of all in bond wines to the website. In the mean time please feel free to ask for details.

If you order on the website you will be charged the standard IB transfer cost of 15.00, but this is only an authorisation and we will confirm whether a free or reduced transfer cost applies before shipping and before taking payment from the authorisation.


EUROPEAN DELIVERIES

We do not supply private customers in Northern Ireland or the E.C. Trade customers are welcome to contact us to make arrangements for collections (EXW) or deliveries (DAP).



Fully insured deliveries :

AREA
Transit Time (Wkg Days)
Up to 12 botts Each extra case





UK Mainland
1 (next day)
15.00
no extra charge excludes Scottish Highlands





UK Zone 2
1-2 18.00 12.00 Scottish Highlands, Isle of Wight





UK Zone 3
2-4 £ 21.00 15.00 Scilly Isles, Isle of Man, Scottish Islands

SCOTTISH HIGHLANDS RATE applies to all of the following postcodes:
AB - DD - IV - KA - KW - PA - PH



WORLDWIDE DELIVERIES

For all other destinations we can arrange shipment by air, in polystyrene (styrofoam) packaging. Please be aware that rates are subject to fluctuation with loadings, the cost of fuel and exchange rates - call or email us for an up to date cost.

At August 2021 typical rates for 6 and 12 bottles are:
Hong Kong - 6 bt £ 135 - 12 bt 180
Singapore - 6 bt £ 140 - 12 bt 185
Japan - 6 bt £ 145 - 12 bt 190
U.S.A. - 6 bt £ 200 - 12 bt 275 **

All the rates above include insurance but exclude local duties and taxes, which you will need to pay as the buyer.

** except Mass. & Utah


How long will my delivery take ? TOP

For all UK customer, you should receive your wines within one week of placing the order with us.

We aim to dispatch all orders within 2 working days. If this is not possible for any reason we will contact you within one working day of receiving your order to advise you of the delay and check whether you still want to place the order.

All orders are shipped by courier and will require a signature on delivery. If you are not in when the courier calls, they will leave a card with their contact details so that you can arrange a convenient date for re-delivery.

In most areas of the country deliveries are made by DHL, and if you provide a mobile phone number during checkout then you will receive a text confirming the time of delivery on the morning of delivery.


Do I need to be at home to receive the delivery ? TOP

Unless you request otherwise the courier has instructions to obtain a signature on delivery. This can be from anyone at the delivery address.

If you are unlikely to be at home and have somewhere safe to leave the wine, you can request delivery without signature during the checkout process.

Please use the Shopping Cart "Special Requests" box, before going to Payment. Enter "NO SIGNATURE" and details of a safe place where the courier is authorised to leave the wine.

PLEASE NOTE that if you select a "NO SIGNATURE" option, we do not accept any liability for the shipment after the courier has delivered it.



Can I return a delivery if I change my mind ? TOP

You can return goods you have ordered from us - provided that they are unopened and undamaged - for any reason at any time within 14 days of receipt for a full refund or exchange. See our Terms & Conditions for full details.



Can I reclaim VAT on my purchases ? TOP

For different items, we operate both standard and marginal VAT schemes. This means that on some items we do not invoice separately for VAT, and that you cannot reclaim input VAT on purchases from us.

On items where the description includes "Reclaimable VAT is included in this price" VAT will be shown separately on your invoice and can be reclaimed. These items can also be supplied free of VAT for export.

On items where the description includes "VAT is included in this price but cannot be reclaimed" VAT is included in the price but is not reclaimable, as these goods are sold under a marginal VAT scheme. On these items, the retail price is also the price for export.



 

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